What's your Cancellation Policy & Weather Policy?

We offer a 48-hour full refund guarantee. Cancel at least 48 hours before your event, and we’ll refund your deposit with no questions asked. Rescheduling is free with 48-hour notice; after that, a $200 rescheduling fee will apply. Weather Policy If it rains, the customer must provide a covered area (such as a tent or patio) for the chef to cook under, ensuring they stay dry. It is the customer’s responsibility to decide and cancel due to inclement weather at least 48 hours before the event. To ensure your event goes smoothly, if there are any changes to the number of guests, please notify us at least 24 hours in advance, so we have enough time to remind the chefs to prepare food for everyone. Thank you for your understanding and cooperation!

What is the deadline for confirming the party menu (protein list)?

The deadline is 3 days before the party. If not received, we’ll default to chicken and steak, our most popular choices.

How does Love Hibachi ensure the safe operation of its cooking equipment?

The chefs exclusively use Blackstone griddles and AmeriGas propane tanks, which are well-known for their safety and reliability. The propane tanks are regularly inspected, and the chefs perform thorough safety checks before and after each use. The equipment is designed with built-in safety mechanisms to minimize risk.

What precautions are in place to prevent fire?

Chefs follow strict safety protocols, including: ①Performing leak checks on propane tanks before use. ②Keeping a safe distance between cooking equipment and flammable objects. ③Ensuring proper ventilation when using propane-powered appliances. ④Bringing a portable fire extinguisher to every event for added safety. ⑤We also work closely with the chefs to ensure they are always vigilant about potential risks and act quickly in the rare case of an emergency.

Why is a Deposit Required?

<<<<1. Reservation Confirmation: The deposit ensures that your preferred date and time are reserved exclusively for you. This allows the chefs to allocate the necessary resources, including chefs' schedule, ingredients, and equipment, to make your event seamless. <<<<2. Preparation Costs: Hosting a hibachi party requires the chefs to purchase fresh, high-quality ingredients and prepare specific setups tailored to your event. The deposit helps the chefs cover these upfront costs. <<<<<3. Commitment Assurance: Requiring a deposit helps minimize last-minute cancellations and ensures a commitment from both sides, allowing us to plan effectively and avoid missed opportunities to serve other customers.<<<<4. Easy Balance Management: The deposit is deducted from your total cost, making the final payment after your party more manageable.<<<<5. Custom Services: If you request special upgrades or dietary accommodations, the deposit helps the chefs confirm these customizations and make the necessary arrangements. By paying the deposit, you’re helping the chefs provide the best possible experience for your event. Thank you for your understanding and cooperation! If you have further questions, feel free to contact us at questions info@fireinhibachi.

Is the deposit amount the same for all orders?

The deposit amount varies depending on the order size. For orders under $3,000, a $108 deposit is required. For orders exceeding $3,000, a 30% deposit is required. An additional small fee applies to cover sales tax and Stripe processing charges. Typically, parties with up to 50 guests have order amounts under $3,000.

Can the balance payment be made in cash?

Yes, the remaining balance can be paid in cash after the party. You can also pay in advance via Stripe by contacting us for the payment link. Stripe accepts most credit cards.

What if the number of guests is less than 10?

All parties generally start with at least 10 adults or a minimum spend of $600. If you don’t meet this standard, you can select like chicken, NY strip steak, shrimp, scallops, salmon or tofu to reach the total. Contact us at questions info@fireinhibachi.com for a customized plan.

Can guests choose different proteins?

Yes, each guest can choose 2 proteins, and each person’s choice can vary. Chefs can cook and serve different proteins separately to ensure everyone is satisfied.

Can you offer sushi?

Yes, the chefs can make 13 types of sushi rolls: 1.Kyoto To The Bay：Select 5 Rolls -Alaskan Roll，California Roll，Chili Shrimp Roll，Las Vegas Roll，Philadelphia Roll，Yellow submarine，Godzilla，Spicy Salmon Roll or Spicy Tuna Roll 2.Sushi Garden：Comes with-Seaweed Salad，Shrimp Nigiri， Salmon Nigiri，California Roll， Philadelphia Roll，Spicy Tuna Roll，Rainbow Roll 3.Tokyo Platter：Comes with-Shrimp Nigiri，California Roll，Spicy Tuna Roll，Rainbow Roll 4.Samurai Platter：Comes with-California Roll，Spicy Tuna Roll，Spicy Shrimp Roll，Tuna Nigiri，Salmon Nigiri，Shrimp Nigiri 5.California and Spicy Tuna Roll Tray 6.Rainbow and California Roll Tray 7.Rainbow and Spicy Tuna Roll Tray 8.California Roll Tray 9.Rainbow Roll Tray 10.Philadelphia Roll Tray 11.Spicy Shrimp Roll Tray 12.Spicy Tuna Roll Tray 13.Avocado And Cucumber Roll Tray

What Should I Prepare for My Party?

You should arrange for a clear area for our grill: 68.3" L x 27.5" W x 41.3" H and setup your tables, chairs, silverware, large plates, salad plates, drink cups and any beverages you want to drink besides sake (which the chefs bring plenty of!)

What if someone does not eat meat?

The chefs can provide tofu to meet Vegetarian and Vegan needs. The price per person does not change. Besides, chefs will supplement their dishes with additional extras on cooked veggies etc.

Can you Tell More About Fees?

All fees are included in price per person except for chef gratuity, possible service fee and optional upgrades. Cash is accepted and preferred in all locations. To be paid after the party, some locations accept other forms of payment like Stripe or Credit Card. Contact us for the specific payment options offered at your location.

Do I Need to Tip the Chef?

Gratuity goes directly to the chef and is greatly appreciated! We suggest give service cost(Base Cost + Optional food upgrades) 20-35% tips.

How Can I Share Feedback About My service?

We always strive to provide a high-quality experience for every event. If anything didn’t meet your expectations, we truly appreciate you letting us know. To help us review and address your feedback more effectively, we kindly recommend providing any supporting details such as photos or videos when possible. This allows our team to better understand the situation and follow up with the chef accordingly. Your feedback plays an important role in helping us maintain and improve service quality—we’re here to support you every step of the way.

What time will the chef arrive?

The chef will try to arrive approximately 15-30 minutes prior to the reservation time. Our set-up process is usually very easy and only takes a few minutes.

Do you offer Upgrades?

Yes! As part of the regular menu all guests get 2 protein choices and all the sides but we also offer some additional upgrades with extra purchase. Upgrade to Filet Mignon $5. Upgrade to Lobster $10. Add appetizers: gyoza $10 (6pcs). Add appetizers: edamame $5. Add Noodles $4.

Do the chefs cook indoors?

Our service is best suited for outdoor areas such as backyards, terraces, and balconies, but indoor cooking is also possible as long as there are high ceilings and good ventilation in the cooking area.

Do You Have Insurance?

Yes, we carry our own event liability insurance. If your venue or building requires proof of insurance, we can provide a Certificate of Insurance (COI) upon request after your booking deposit is completed. Please feel free to let us know your venue’s specific requirements, and our team will be happy to assist.

Can you Accommodate Dietary Restrictions?

Yes, we can accommodate most dietary restrictions upon request, which include but are not limited to:Vegan, Vegetarian, KeGluten-free, Dairy-free, Halal, Kosher. Its very important you let your reservation manager know the exact restrictions before the party.

How Do I Setup Tables & Chairs?

We recommend its setup so that the chef is up front of the party where everyone can see them. Two 8’ rectangular tables arranged in L shape, and can sit about 10 people. Three 6’ rectangular arranged in U shape and, can sit between 12 and 15 people.

What’s the deposit for when booking on your site?

We require a $108 payment at booking, which includes a $200 refundable deposit, $8.25 sales tax. After the event, the $108 deposit will be fully deducted from your final balance. A 30% deposit is required for orders exceeding $3,000.

What does the total cost include?

Our pricing includes a base cost of $60 per adult and $30 per child, with a $600 minimum per event. Each guest enjoys a full hibachi experience with two protein choices, fried rice, vegetables, salad, signature sauces, and unlimited sake. Optional upgrades such as filet mignon, lobster tail, noodles, appetizers, and sushi are available to enhance your event. A service fee applies to each booking to cover preparation and logistics, with the first 20 miles included and $2 per mile for additional distance. Applicable taxes and payment processing fees may be added at checkout depending on your payment method. Gratuity is not included but is always appreciated for great service.

What if I need a third protein or more?

Typically, each guest selects two proteins from the following options: Chicken, NY Strip Steak, Shrimp, Scallops, Salmon, or Tofu. You can also choose Filet Mignon or Lobster Tail as substitutes for any of the proteins. If you’d like to offer a third protein to your guests, the pricing for the third option is as follows: Filet Mignon: +$15 per person Lobster Tail: +$15 per person Any additional protein (Chicken, NY Strip Steak, Shrimp, Scallops, Salmon, or Tofu): +$10 per person

What is on the Menu?

Each guest gets: Choice of 2 Proteins Chicken, NY Strip Steak, Shrimp, Scallops or Salmon, Tofu or Vegetarian Options. Lots of Sake (21+) Fried Rice Fresh Cooked Vegetables Side Salad Signature Sauce. Food upgrade options: * Filet Mignon (+\$5.00) * Lobster Tail (+\$10.00) * Appetizers: Gyoza (+\$10.00) (6 pcs) * Appetizers: Edamame (+\$5.00) * Stir-fried noodles (+\$4.00) Additionally, you can choose sushi or buffet options. Please contact customer service for the menu if needed.

Are These Parties Kid Friendly?

Yes 100% Our parties are fun for the whole family! Chefs are very talented and can tailor the experience to be even more kid and family friendly. Just let the reservations manager know after booking.

What can I expect after Booking?

After you reserve your time online you will: Receive a confirmation email(Check spam or verify whether your email address is correct if not receiving it). Our booking manager will reach out to you at least a week before your party date to finalize all details, including menu and price but you can also contact them directly anytime before that.

Can you Explain the Service Fee?

A flat service fee of $30 applies to each booking to cover preparation and logistics. For locations beyond 30 miles, an additional $2 per mile will apply.

Can I Have More Details on Kids Prices?

The Kids price is for ages between 6-12 years old. 13 and older is adult price. Age 5 and under eats free! They get 1 protein and about 1/4 cup of rice.